Selecting a proper headset for your company may not be too simple at first. There is indeed some essential things one need to take care of while choosing it including durability, comfort, performance, sound quality, connectivity, etc.
Your staff may spend many hours while on the phone, so it is crucial to buy the right headset. With the following pointers in mind, you can buy the right ones for your organization.
Durability and performance
Apart from just the style, the overall performance, quality, and durability are some of the most essential criteria to look for while heading to buy headset for your company having PABX system. With most of your employees wearing headset all the day, the wear and tear of the headset should also be taken into consideration beforehand.
You must also find out whether the supplier you are considering is ready to guarantee the headsets and for how long. It is also important to know about the after-sales service. Buying headset is definitely an important purchase and asking the right questions at the right time will give you peace of mind later.
Corded v/s Cordless
Most of the organizations still choose corded headsets since many of the agents need to work with the computer in parallel to get the information they need while being on phone calls. Proper positioning of the cord is crucial for comfort of the employees. Some of the awesome features like ‘Quick Disconnect’ ensure convenience of the employees as well.
However, with the advent of wireless technology, everything has become mobile and easy. Wireless headsets are becoming the new choice for the organizations due to the flexibility and ease of use that it offers. Your employees can easily walk around the office while attending calls. So, many of the organizations are switching to wireless headsets to make their work easier and flexible.
Style and comfort
Apart from the above factors, employees want the telephone headsets that are comfortable and stylish as well. There are several factors to consider including ergonomics, weight security, as well as the duration of the time that the headset will likely be worn.
Consider the surroundings too in which your employees work. It can be a small office or a large warehouse, the choice of headset will also depend on it.
For instance, if you have the employees that work on phone for about 6-8 hours, you will need to consider dual sound in both the ears since it will keep the levels of noise lower. Moreover, a noise cancelling microphone is equally important to filter the undesirable background noise.
Different people prefer different wearing styles. While the overall choice of a headset is bound to vary from one person to another, there are some common things as listed above to be taken care of.
Going for the ones that the employees can adapt easily can be very beneficial in the long run. Ensure to think about the above factors well before you make a final choice and make sure to buy the best headsets for your staff.